INSIDE SITEL BAGUIO's APPLICATION AND INTERVIEW PROCESS

SITEL APPLICATION AND INTERVIEW TIPS

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DISCLAIMER:

This article neither fully describe nor cover all SITEL branches or companies, Furthermore, the article might not be literally presented or observed on some other branches. Hence, this would only serve as your references or a preview on what is happening or would happen inside a SITEL recruitment center especially at Baguio when you are going to apply. As for my credibility, i am not an employee at SITEL but i experienced firsthand how to apply at SITEL (SITEL recruitment center BAGUIO). Well, i was lucky to pass the two trials with just one try but unluckily i didn't pass the final interview because i was caught technically in my answers and due to my ACCENT and PRONUNCIATION. (oh my, I admit it , I was just trying to have a job that’s why. wahaha )

NOTE: This only covers the application proper inside SiTEL recruitment site at Baguio. Try to observe some tips and hints to pass these initial interviews.

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Okay let’s start, you might have stumbled on this page for two main reasons, either you are looking for a job or you want to apply at SiTEL and are looking for some tips to pass the interview/application process.

At SiTEL (Sitel baguio-SM cyber to be specific) when i got there to apply, there were mainly six steps to follow (this might be changed, scrambled at any time or vary depending on your location) which would take a day or two. Luckily for me it only took a day, I started 12:45 pm and finished it in 18:30 hours (6:30 pm). And for your information when applying at SITEL bring with you some foods to eat since you will surely feel your stomach shouting while waiting for your turn.

1. Securing form at the booth or reception area.

     The first step was to go at the booth and secure a form wherein you need to fill information such as your name, college you/'re graduated/studying, degree and major, what days you want to work like from Monday to Sunday, are you willing to work in a shifting schedule, work during holidays, weekends, and or graveyard schedules. If you are referred by someone who is an employee of SiTEL, you might as well ask for their account and I.D. number.

Lastly, if you have any of these SSS, TIN, PhilHealth numbers, get them all so you wouldn’t have any problem in filling up the documents. Now, what if i don't have any of these numbers? No problem since it is not mandatory, when you would come across a form asking for a SSS number mandatorily just write 00-0000000-0 and you're set to go to the next step.

2. Passing the SVAR

     The second step is what they call SVAR, Usually people are said to fail in this part, however luckily for me I passed during my first take. What is in here though? First, you will be given a paper with a list instructions about a test you are to undertake, usually it consist from A-G sections and all sections require a great listening and comprehending ability, so listen carefully, take down notes if you had to.So bring a ballpeen/pencil with you. In addition to that, what you will be dealing in here is the telephone so atip for you is to Speak or answer ALWAYS AFTER YOU HEAR A BEEP. hehe and ow there is no take two in here.

     For the first part which is Section A, you will be given 9 lists of sentences you will be reading on the phone/telephone. A tip for you is to read them slowly, just relax and in a normal way speak loudly and don't speak like you are whispering, remember you are on the telephone just speak like you are answering a call from your boyfriend or girlfriend and don' try to intonnate the words if you can't. Lastly, know your punctuation, if it is a comma then have a pause, if it is a question mark, well i bet you know you what that is.

Example is:

Telephone: Please read sentence number one. (Beep)

You: To know more about our products, (pause) please log on to our website.

For section B, you are given a situation wherein you will be hearing an agent and a costumer talking with each other. After the agent helped the customer you will be asked a few questions about the situation. Mostly asked are the name of the customer, his/her problem, dates and typically Wh questions. Again take note if you can and don't worry it is a multiple choice.

Section C, you are to hear a voice with different clarity and accent (and are fast). Afterwards you are to say/repeat the sentence you heard over the phone. Honestly I wasn't able to repeat two sentences due to clarity and accent; i mean there was this British accent, fast talking and not clear to hear speech over the phone which i was not able to comprehend. Though there is nothing to worry you might still pass that assessment like i did. hehe depending on your score though.

For section D you will be dealing from this point on with grammar, starting from synonyms and antonyms. One hint is to listen attentively weather the question is synonym or antonym of a word you are asked to answer.

Section E, This part is where you are to determine which part of the sentence is incorrect. Listen carefully since it wouldn’t be repeated.

Example is: the goat are roaming at the field.

a. the goat

b. roaming

c. at the

d. field

Here you need to press 1 on the telephone's keypad since the correct answer is a.

Section F, this section is a scoring test meaning you are to score an agent helping a costumer based on his/her answer or how he/she handled the situation. Your answer would range from 5 being the highest and 1 being the lowest.

And lastly Section G which is the most challenging part of SVAR. In here you are to be given a situation like a scene on a hospital, a car, scene on an airport or a busy market (basically this is what they say in English as an imprint speech). You will be given 30 seconds to think your answer and 45 seconds for the delivery of your speech. Hint: avoid having a dead air; if you have a mental block out just say anything to occupy the time. An example was the guy next to me which says that he got out of words so what he say was,“an airport is where there are a lots of plane.(out of words) it is where you can see planes going bzzbzzzzzzzzzbzzzz....” (And it ended) silly isn’t it but that is how we survived, and believe me he passed. :D

Just don’t be serious, relax and take it just like you are playing with the telephone.

3. Taking the Phone Simulation

     In the phone simulation, you will be playing as an agent on the computer (just like a virtual agent game eh, you know the virtual SIMs or virtual bf/gf? That’s what is like). This would seem like a challenging part and yes! It is challenging because you will be using your hearing powers at the same time your typing or encoding skill. But first you will be answering an online exam up to 25 items; first 20 are multiple choices and the rest an audio test. In the audio test you will be hearing a clip and you need to type what the audio is saying, the audio is time limited and common words are addresses, names and schools.Mostly American details eh.

     For the main part the phone simulation, you will be guided first by a video on what to do so listen carefully specially on how to use the software being discussed by the video because after the video is presented you are to apply what you had watched. Common things you need to remember are; what tab on  the software will you enter the name of the client, the credit card number, the order and what tab will you search for information regarding a product. In here you really need to listen carefully and type as fast as possible specially the name and address. For me the address is the worst part especially if you are not from the U.S. and/or is not familiar with the streets, city and region. I mean the address input  is not just a box where you will type the whole address but is separated, like another box for the address,another boxfor the city, street, country and zip ( God if only the client would speak slowly and just two tabs neahahha).

     Further information about this simulation is that the simulated client will talk and afterwards you will be presented with options you are to answer so please choose the best.

4. The behavioral and personal interview

     This part is the most if not the worst since you need to speak in English confidently and you will be asked with questions related with each other to drop you technically so be sure what you say are consistent. For the interview it is basically all based on your resume so be sure you know what you had written in your resume.

Common interview questions are:

Tell me about yourself?

-of course only you and you know yourself.

Why SiTEL?

Why did you choose to be a call center agent?

What a call center agent do?

Why quit your job? (If you have one)

What expertise do you have to be a call center agent?

How long do you plan to stay with us? HINT: (This is connected with your to plan to purse your career so at least give them 3 and above years and This hasn't have to be the case though)

What do you think is your salary? HINT: research or ask anyone what is the salary of a call center agent at that company or just give them a range beginning from minimum to at least 5 step higher like from 1000 pesos (approx. 222 dollars)   to 15000 pesos (approx. 333 dollars).

What do you know about our schedule? (Well, told them it is 24  hours hahahah)

Do you want to work in a shifting schedule, graveyard, and holidays?

For teachers and other courses with Board exams and for graduates also

Did you take your examination as a ______?

Why not pursue your ______ (degree) career?

When do you plan to pursue your _____ (degree) carrier? HINT: try to say, you plan to continue it after 3 and above years (this is not necessary though).

And the one thing that dropped me off of my interview is:

If you are to be assigned at ____________ (name of place), are you willing to go there??

(this are just some of the interview questions i got but depending on who would interview you, you might get some terrible questions like tell me a situation where you were hardly stuck in life and how you dealt with it? this is the same as hardest situation you have faced)

After the interview if you will be lucky enough to pass it then it’s time also for you to know what account you will be assigned.

Well unfortunately for me, we called it a day. And that’s the end of my SiTEL adventure. wahahahha

But to guide you...

5. Job specific

- You will be introduced to the company more like an orientation

 6. Signing the contract and BOOM a signing bonus for you. tahahah..

...okay that’s all what i can share folks.

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This article is not intended to destroy, strip off the fame and especially not to disseminate confidential files/information to the public, THIS IS NOT FOR ILLEGAL PURPOSES. Its sore purpose is to serve as a reference and as a help or guide tool to the public seeking information’s or having trouble applying at SiTEL. All situations in this article is based on to but not limited to my experience on the said location, other SiTEL branches in the Philippines or in any country might have a different approach in their application.

NO PIRACY COMMITTED, KNOWLEDGE IS POWER,

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